Dispatcher

We are seeking a highly organized and analytical Dispatcher to coordinate daily vessel and shuttle operational planning. This role is responsible for efficiently scheduling boats and vans based on real-time passenger demand, future bookings, and historical trends. The Dispatcher plays a critical role in ensuring optimal resource utilization, maintaining service reliability, and supporting a seamless passenger experience across all touchpoints.

Key Responsibilities

• Plan and dispatch vessel and shuttle operations based on current bookings, forecasts, and operational needs
  
• Analyze historical data and booking trends to anticipate demand and adjust scheduling proactively
  
• Assign appropriate vessel sizes to routes to maximize efficiency while avoiding under- or over-utilization
  
• Coordinate shuttle transportation within Belize City for passenger transfers and staff-related movements
  
• Monitor daily operations and make real-time adjustments to schedules as conditions change
  
• Work closely with ticketing, check-in, and seaside operations teams to manage passenger flow and special cases
  
• Handle irregular operations, including delays, weather disruptions, and last-minute booking changes
  
• Ensure effective communication between dispatch, captains, drivers, and operations staff
  
• Maintain accurate logs and reports on dispatch activities and resource usage
  
• Identify opportunities to improve operational efficiency and reduce costs
  

Work Environment

• Fast-paced, operations-focused environment
  
• Requires constant communication with multiple departments
  
• May involve both office-based coordination and on-the-ground operational support

Education & Experience

• Preferred experience in transportation, logistics, operations planning, or a related field
  
• Previous dispatching or scheduling experience is highly desirable
  
• Experience working with data analysis, forecasting, or resource planning is an asset

Skills & Competencies

• Excellent computer & technology comfort level; all systems and virtually all communication is electronic
  
• Strong analytical and problem-solving skills
  
• Ability to interpret booking data and identify trends
  
• Excellent organizational and multitasking abilities
  
• Strong communication and coordination skills
  
• Ability to make decisions quickly in a fast-paced environment
  
• Proficiency with computers and scheduling or dispatch software
  
• Attention to detail with a focus on accuracy

Additional Requirements

• Ability to work flexible hours, including weekends and holidays
  
• Familiarity with marine or transportation operations is a plus
  
• Valid Driver's License
  
• Knowledge of Belize City geography is an advantage